Fifteen years of staying focused — on purpose.
While other consultancies spread thin across every CRM on the market, we picked one — SageCRM — and went further into it than anyone else. This is the story of how a single partnership shaped everything that followed.
2010 — The Foundational Partnership
One vision, two complementary strengths.
CentraCRM Solutions was founded in India in 2010 by Vivekanandan Ravindran (Vivek), driven by his deep technical expertise and vision within the global Sage CRM community. The company was built on a strategic alliance between Vivek and Dan Cousins, President of My CRM Manager — Vivek advancing his technical mastery with a Sage partner in the Middle East, Dan bringing extensive experience in Sage CRM marketing and project management.
Vivek's founding vision — to create a specialized technical hub in India — combined with their complementary strengths to form a balanced, full-spectrum approach to CRM solutions. From this collaboration came a clear strategic plan: Vivek would return to India to build and lead the technical backbone for CRM projects, developing a specialized team capable of managing complex implementations and creating proprietary third-party products for the Sage CRM ecosystem. That plan remains unchanged today.
2013 — Sharpening the Focus
One platform. One focus.
With the technical hub taking shape, CentraCRM sharpened its focus to a singular platform: SageCRM. Rather than spreading across multiple CRM platforms, we chose to go deep on one — building specialist expertise that generalist consultancies couldn't match.
2013–2024 — A Decade of Delivery
300+ implementations. One methodology, refined.
Over more than ten years since sharpening our SageCRM focus, we've completed 300+ implementations for clients across industries and regions, steadily refining our methodology for requirements gathering, customization, data migration, and user adoption.
2025 — Into Product Development
Built from patterns, not built in a vacuum.
After a decade of implementation work, we took a deliberate step into product development — building tools born directly from patterns we'd seen across hundreds of client engagements. This is how XIDGenerator and XPortal came to life: not built in a vacuum, but shaped by what real SageCRM users were missing. XIDGenerator — [Add a one-line description of what it does and the problem it solves for SageCRM users.] XPortal — [Add a one-line description of what it does and the problem it solves for SageCRM users.]
Our Journey
BUILT OVER A DECADE
OF DELIVERY
CentraCRM Solutions India Private Limited founded with a clear focus on SageCRM implementation and consulting.
Crossed 50 successful SageCRM implementations. Established repeatable delivery methodology for mid-market clients.
Expanded global reach with implementations across Asia, Europe, and the Middle East. Team grew to 20+ specialists.
Launched XPortal, our proprietary customer self-service portal built specifically for the SageCRM ecosystem.
Launched XIDGenerator and surpassed 250 global implementations. Attended TPAC as a recognized SageCRM partner.
300+ implementations milestone. Active SageCRM 2025R1 support across both proprietary products and consulting services.
Work With Us
LET'S BUILD YOUR
CRM SUCCESS STORY.
Whether you're implementing SageCRM for the first time or optimising an existing system, we're the partner you've been looking for.